Ozon Hair Systems - Simple Review #1462726922

Dallas, Texas 0 comments
Not resolved
5.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

I had my Ozon flat iron for seven years. It just started flashing and won't heat up. I definately got my moneys worth

Review about: Flat Iron.

Reason of review: Bad quality.

Ozon Hair Systems - Purchased flat iron as i broke my last one and there has been nothing from this company.

Glasgow, Scotland 0 comments
Not resolved

I purchased a new flat iron from this company on 13th August, as i broke my last one, and have not heard a thing from them so far. I have sent numerous emails to US and UK sites, but had no response from anyone on either side of the pond.

Really disappointed as its a good product and they have just taken my money and ran.

They tell you to open a support ticket, but on UK website this flashes up briefly then reverts back to their homepage. Do not use this company as they appear to have turned into nothing more than a rip off now.

Review about: Flat Iron.

Monetary Loss: $66.

Ozon Hair Systems - No response

0 comments
Not resolved

I ordered an Ozon flat iron for the first time through a retailer and I loved my straightener. It stopped working after about 4 years and now I can't find it anywhere so I ordered it straight from the manufacturer.

BIG MISTAKE. I assumed that working with the manufacturer would be a much easier and smoother process. But it's not I loved my straightener when it worked, but i'm very disappointed in the lack of customer service from Oaon Hair Systems. I paid the second day air shipping cost and it's been about 17 days and I still have not received my product.

The money was withdrawn from the account, but no product has been shipped.

No response on the emails I have sent to customer service, no answer when I call, and no call back to all the voicemails I have left. It makes me sad to say I will never do business with Ozon Hair Systems and will let my friends know so that they don't have to go through the same thing.

Monetary Loss: $140.

Ozon Hair Systems - Ozon flat iron scam

Austin, Texas 0 comments
Not resolved

don't do business with this company. their flat iron wouldn't heat up all the way and i was given now way to return the item.

yes they provide a telephone number, but no one ever answers the phone OR responds to email. i had to call my credit card company to get the money back.

this company sux, big time!!! if you need a flat iron get one at a salon. i am pretty sure i saw their irons at marshalls for 22 dollars.

i think they prey on uninformed consumers.

just another bad online company example. watch out.

Review about: Ozon Naughty Girl.

Monetary Loss: $100.

Ozon Hair Systems - Ozon flat iron review

Chicago, Illinois 3 comments
Not resolved

i ordered a flat iron from www.ozonhair.com late last year. after two months the flat iron stopped working so i called the company to see if i could get a warranty repair.

after about five phone calls and leaving messages i gave up and decided to contact them via email. after three emails still nothing back other than an email reponse that said someone would get back to me. i then looked their office in google maps and it looks like their office is a mini storage unit. buyer beware.

don nut buy a flat iron from this company.

they get your money and will never get back to you if there is a problem. this is one company i would stay away from and given they don't even have an office i would say they are about three dimes from being bankrupt.

Review about: Ozon Naughty Girl Flat Iron.

Monetary Loss: $100.

Comments

Anonymous
#273356

I am so glad you wrote this review. My friend had a similar issue.

Iron wouldn't get hot and company didn't call her back. Their service is horrific and the irons are made of a very poor quality.I guess they are in the take the money and run game.

Anonymous
#271538

I represent Ozon Hair Systems, and I can assure you that if you simply send your product as instructed on our site under "Warranty" you will get a replacement. If you need customer support, we're happy to help just open a ticket on ozonsupport.com. Also, our office is on the 5th floor of a downtown historic building, and we have distribution warehouses in Los Angeles as well as London.

Anonymous
to Kyle Hammond, Indiana, United States #790644

I placed an order over 3 weeks ago, and nothing, took my money out of my bank and I still have no product. Called and left messages and no one has gotten back to me.

Sent email and still nothing. My order number is 17669.

I would not order again from them. I am going to see if my bank will do a charge back

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