I ordered an Ozon flat iron for the first time through a retailer and I loved my straightener. It stopped working after about 4 years and now I can't find it anywhere so I ordered it straight from the manufacturer.
BIG MISTAKE. I assumed that working with the manufacturer would be a much easier and smoother process. But it's not I loved my straightener when it worked, but i'm very disappointed in the lack of customer service from Oaon Hair Systems. I paid the second day air shipping cost and it's been about 17 days and I still have not received my product.
The money was withdrawn from the account, but no product has been shipped.
No response on the emails I have sent to customer service, no answer when I call, and no call back to all the voicemails I have left. It makes me sad to say I will never do business with Ozon Hair Systems and will let my friends know so that they don't have to go through the same thing.
Product or Service Mentioned:
Ozon Hair Systems Flat Iron.
Monetary Loss: $140.